Can you find better customer service?
As a gamer I have been through a lot of hardware in my time:peripherals, internals, basically everything. From overclocking, anger, and just plain stupidity on my part, almost every part of my tr1ck3d out system has been replaced at some point. I know I am a little biased, because to a certain extent I am a fanboy: ATI, AMD, Chaintech, Geil, and of course, Logitech. My first encounter with Logitech: A set of the cheapest headphones you could imagine: FREE! They came in my Unreal Tournament 2k4 Deluxe box, a headset with mic and a set of crappy speakers. I wish I could still buy those, because when they finally died at about 2.5 years of age, I had trouble finding another good, cheap set. This comes to the point of the story when Logi failed me, or rather, my expectations. I bought one of there big can headsets with the unbendable mic for 25 bucks. Ya ya, i know thats pretty cheap, but I am a student on a budget. The mic would barely transmit because it was too far away from my mouth, and it could not get any closer. So I turned those in and got some Altec Lansing ones. Altec Lansing Headphones= unending problems for me. Two sets later I finally got them replaced, and first day I had to use ducktape on em. So, I found a sale on Logitech MX510 Mice, 30 bucks each. So I got one, hoping to restore my faith in the brand. Boy was I glad I bought one. Awesome sensitivity, smooth as silk, so many useful buttons that I had hotkeyed and memorized in a day, comfortable to rest my hand on, etc etc. Overall, sweet. It was about a week ago on WoW where I noticed some problem with the right-click button. It wasn't responding all the time, and it got a little annoying while PvPing in an intense battle. So I kept putting off calling, hoping something would just magically start working again. I ended up calling today, and support person was very kind. It turns out that they are sending me a brand new mouse, but there's more! Not only is at brand new, but it's an upgrade to the MX518! Not only that, I don't have to spend any time or money shipping my old mouse back! One problem with DOA or Defective products that I had recently was with my Sunbeam LED gaming keyboard which I bought on sale for 20 bucks, 5 for shipping. It was defective, so I sent it back, but the company wouldn't pay for shipping costs! I also used FedEx(big mistake IMO), which cost me 20 bucks to ship this extremely light keyboard. I AM SO HAPPY! Awesome. If you are ever thinking about buying Logitech Keyboard or Mice, I give you all the positive push to do so that I can muster. THANKS LOGITECH!